Step 1 - Search
the map by zip code, city, state and double click on pins to
review the comments from others in the area.
Step 2 -
Grab the pin on the left hand side of the map and drag it to
the new location and add comments about the problem.
Step 3 -
Share the map with your family, friends and colleagues to
get the attention of your carrier in your neighborhood.
Step 4 -
Check back frequently for comments posted by others and
carriers who try to remedy network problems.
Our research has determined that cell phone consumers are
frustrated when they consistently experience areas with poor
cellular coverage in their home, office or car. We estimate
the 50% of US homes do no have seamless wireless coverage
throughout them and may require in-building solutions to fix
the problem. The cellular
networks have grown significantly in the past few years and
voice coverage has improved but data
service in many areas of the U.S. continues to be inconsistent
at best.
Some carriers have started to provide their own coverage maps
that drill down to
the street level of how well their service works in theory.
However, carriers do not provide their customers with an
easy and simple way to submit network problems and gaps that
are inconsistent with their maps. Its not uncommon to
hear customers spending 30 minutes on the phone with
customer service to report coverage problems and that is
just unacceptable to us.
We have been trying for many years to obtain direct feedback on
the individual complaints from the following carriers: AT&T,
Verizon, T-Mobile and Sprint. We think there is a bit
of David and Goliath syndrome that permeates the entire
industry. Many carriers want information about what the
perception of competition is doing in markets so we offer a
"consumer generated coverage map API". The service
will always remain free for consumers with advertising but
as the database gets larger licensing the data to mobile
phone retailers, femtocell manufactures, network management,
cell tower, das infrastructure and carrier network infrastructure
providers will occur.
