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About DeadCellZones.com

DeadCellZones.com is a mashup of wireless cell phone coverage complaints. The web site is dedicated to identifying areas within the United States and Canada where cellular phone calls are frequently dropped or where cell phone service is not available.  Founded in 2001,
Dead cell zones has rapidly become the "Wikimap" of wireless coverage complaints.  This term "wiki", means internet collaboration and that anyone can edit, correct, or improve information in our database.  It is our mission to report these coverage complaints to wireless carriers to more effectively address these problems. We believe seamless wireless coverage can be achieved if carriers simply listen to their customers and prioritize network upgrades based frequency of complaints.  The web site has received over 100,000 complaints since the web site was founded in 2001.

How Do I Submit A Coverage Complaint?

We ask our contributors to submit specific intersections where a dropped call is expected -- the infamous "I'm going to lose you in a second..."  Submit Complaint Here    Our previous database has recently been converted into easier to use maps.  Users can simply double click on the map and contribute a new location.  We will eventually allow all users to comment on locations to vote "thumbs up" or "thumbs down" for locations already submitted on the map.  We hope to get carriers providing feedback on the complaints when they have made network upgrades or when they have planned improvements. 

Why DeadCellZones.com was Created?

Our research has determined that cellular consumers are frustrated when they consistently experience areas with poor cellular coverage. The cellular industry has grown rapidly but service in many areas of the U.S. continues to be inconsistent.  Some carriers are starting to provide coverage maps down to the street level of how well their service works. However, carriers do not provide their customers with an easy and simple way to submit network problems and gaps that are inconsistent with their maps.  Please note that our web site is not designed to compare coverage before buying a phone. 

What's Next?

Based on our customer feedback we are providing a new service to improve carrier feedback on network upgrades to consumers.  We encourage all carrier network operations centers to download the data from our web site and use it to fix problem areas.  When these areas have been repaired please send us your comments. 

 


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