DeadCellZones.com is a mashup of wireless cell
phone coverage complaints. The web site is
dedicated to identifying areas within the United States and
Canada where cellular
phone calls are frequently dropped or where cell phone service is not available.
Founded in 2001,
Dead cell zones has
rapidly become the "Wikimap" of wireless coverage complaints.
This term "wiki", means internet collaboration and that anyone
can edit, correct, or improve information in our database.
It is our mission to report these coverage complaints to
wireless carriers to more effectively address these problems. We believe
seamless wireless coverage can be achieved if carriers simply
listen to their customers and prioritize network upgrades
based frequency of complaints.
The web site has received over 100,000
complaints since the web site was founded in 2001.
We ask our contributors to submit specific intersections where a dropped call is expected -- the infamous "I'm going to lose you in a second..." Submit
Complaint Here
Our previous database
has recently been converted into easier to use maps. Users
can simply double click on the map and contribute a new
location. We will eventually allow all users to
comment on locations to vote "thumbs up" or "thumbs down"
for locations already submitted on the map. We hope to
get carriers providing feedback on the complaints when they have made network upgrades or
when they have planned improvements.
Our research has determined that cellular consumers are
frustrated when they consistently experience areas with poor
cellular coverage. The cellular industry has grown rapidly but
service in many areas of the U.S. continues to be inconsistent.
Some carriers are starting to provide coverage maps down to
the street level of how well their service works. However,
carriers do not provide their customers with an easy and
simple way to submit network problems and gaps that are
inconsistent with their maps. Please note that our web
site is not designed to compare coverage before buying a
phone.
Based on our customer feedback we are providing a new service
to improve carrier feedback on network upgrades to consumers.
We encourage all carrier network operations centers to
download the data from our web site and use it to fix problem
areas. When these areas have been repaired please send
us your comments. |
